Use these free webinars and presentations to build your agency's quality and performance management systems. Need more assistance from Centers for Excellence staff? Click on the "Contact Us" tab at the top right for more information.

Click here for the new "QI in Five" video series.

Click here for the "Public Health Open Spaces: Elements of Health System Transformation and Innovation" webinar series. 

More free web resources are coming.  Stay tuned!



Health Equity and Performance Improvement NACCHO webinar. Centers for Excellence staff Cindan Gizzi shared an overview of Tacoma-Pierce County Health Department's health equity initiative and its integration with the Department's quality structure and performance management system. 

Lean Six Sigma 101 training for the Washington State Environmental Health Association 

PHQIX Webinar by Wanda Williams: Lean Six Sigma 

PHQIX Webinar by Stacy Wenzl: QI Council

Illinois Accreditation Task Force Webinar by Cindan Gizzi: Building a Quality Culture



   The Tacoma-Pierce County Health Department  
   provides overviews of a variety of quality improvement
   tools and topics, including:

  • Introduction to Quality Management
  • Flow Charting
  • Line Charts
  • Pareto Charts and Diagrams
  • Histograms
  • Scatter Plots
  • Box and Whisker Plot
  • Affinity Diagram
  • Inter-relationship Diagraph
  • Quality Planning Overview
  • Meeting Management Tips 101
  • Group Process Decision Making


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